Privacy Policy

Additional Information

This privacy policy applies between you, the User of this Website and Pavey & Haynes Removals Ltd, the owner of this Website.  Pavey & Haynes Removals Ltd takes the privacy of your information very seriously.  This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions which are available to download below.

Definitions and interpretation

1. In this privacy policy,  the following definitions are used:

collectively all information that you submit to Pavey & Haynes Removals Ltd via the Website.  This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

the General Data Protection Regulation (EU) 2016/679;

Pavey & Haynes Removals Ltd, we or us
Pavey & Haynes Removals Ltd, a company incorporated in England and Wales with registered number 10099172 whose registered office is at Lake Drive, Bordon, Hants, GU35 0DW

User or You
any third party that accesses the Website and is not either (i) employed by Pavey & Haynes Removals Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pavey & Haynes Removals Ltd and accessing the Website in connection with the provision of such services;

the website that you are currently using, any sub-domains of this site unless expressly excluded by their own terms and conditions

2.  In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy
c. a reference to a person includes firms, companies, government entities, trusts and partnerships
d. “including” is understood to mean “including without limitation
e. reference to any statutory provision includes and modification or amendment of it;
f. the headings and sub-heading do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Pavey & Haynes Removals Ltd and Users with respect to this Website.  It does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we may provide to social media websites.

4. For the purposes of applicable Data Protection Laws, Pavey & Haynes Removals Ltd is the “data controller”.  This means that Pavey & Haynes Removals Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes person Data, from you:

a. Name;
b. Contact Information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following way:

a. Data is given to us by you; and
b. Data is collected automatically.

Data that is given to us by you

7. Pavey & Haynes Removals Ltd will collect your Data in a number of ways, for example:

a. When you contact us through the Website, by telephone, post, email or through any other means;
b. When you use our services in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect some information about your visit to the Website.  This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. Marketing through postal brochures; in each case, in accordance with this privacy policy.

Terms of Service

We operate using an industry standard terms of service and provide it here for download for you to view before engaging our services.

We except payment at any point up to and including the day of your removal completion, we do not request a deposit and will supply an electronic estimate detailing all work that we will have quoted for and have been requested to carry out.

We accept cash, bank transfer and debit/credit cards via our electronic quoting system, we do not handle these payments directly so you can be assurred of your personal security.

During the Coronavirus Emergency we will temporarily operate under an updated terms and conditions  which covers how we will interact with customer during the move.

terms and conditions 19th May 2020 (pdf)